Jacky at Haining Twowell was extremely helpful. He was very professional and knows the export and manufacturing process well. Jacky was also very responsive and guided me well through the process. The product itself is high quality and professionally made, all documentation was provided (FDA, MSDS etc..). I purchased wipes and they are of the same quality as OEM in the U.S. and have a pleasant scent. The packaging and labelling is also of similar quality to OEM in the U.S.